Shipping Policy

Thank you for shopping at BerberLoom! Below are the terms and conditions that govern our shipping process.

Delivery Policy

Processing Time for Custom Orders

• Custom-made orders require 5-8 weeks for processing, depending on the product and your specifications. Please check the product details for more information.

Shipping & Delivery Time

• We use Expedited International Shipping with a tracking number for all orders.
• Estimated delivery time: 2 to 8 business days after dispatch.
• If your order experiences any delays, please contact us at [loomberber@gmail.com], and we will assist you promptly.

Free Worldwide Shipping

We offer free shipping on all products, regardless of your location.

Shipping to P.O. Boxes

• Our shipping partners (FedEx/DHL) do not deliver to P.O. Boxes. Please provide a full street address to avoid any delays in delivery.

Return Policy

• Returns are accepted within 30 days of receiving your order.
• Items must be unused, in their original condition, and packaging to qualify for a return.
• The buyer is responsible for return shipping costs.
• Refunds will be issued for the original purchase amount after the returned item is inspected.

Damages & Issues

If your order arrives damaged, please contact us immediately at [loomberber@gmail.com] for assistance.

• Keep all packaging materials and the damaged item until we resolve your claim.

For any shipping inquiries, feel free to reach out to us at [loomberber@gmail.com].